Privacy Policy

1. Introduction

Handyman by Gebs respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through our website, enquiries and service interactions, why we use it, how we protect it and what choices you have.

This policy should be read together with our POPIA / Data Protection Policy, Cookie Policy, Terms & Conditions and Website Disclaimer.

2. Information We May Collect

Depending on how you use our website or contact us, we may collect information such as:

• Your name and surname.
• Telephone or WhatsApp number.
• Email address, if supplied.
• Your suburb, property location or service area where relevant to a quote or project.
• Details about the work you require, including measurements, notes, photographs or other information you send to us.
• Records of calls, WhatsApp messages, form submissions or other correspondence.
• Technical information such as IP address, browser type, device information, website logs and cookie information where collected by the website, hosting provider, security tools or analytics services.

3. How We Collect Information

We may collect personal information when you submit a contact form, call us, send a WhatsApp message, request a quotation, provide project details or photographs, interact with our website, or otherwise communicate with Handyman by Gebs.

4. Why We Use Personal Information

We may process personal information for purposes including:

• Responding to enquiries and quotation requests.
• Understanding the work required and communicating about a project.
• Preparing, updating and administering quotations, appointments and service arrangements.
• Providing services and handling follow-up queries.
• Maintaining business and accounting records where required.
• Protecting the website, detecting misuse and maintaining security.
• Complying with legal, tax, regulatory or insurance obligations.
• Sending direct marketing only where permitted by law and where appropriate consent or another lawful basis exists.

5. Sharing of Personal Information

We do not sell personal information. We may share information only where reasonably necessary with service providers, contractors, hosting providers, technology providers, professional advisers, insurers, payment or accounting providers, or public authorities where required by law.

Where another service provider processes information on our behalf, we take reasonable steps to use providers that handle information appropriately.

6. Project Photographs

Photographs provided for quotation or assessment purposes may contain personal information or reveal details about a property. They will be used for the purpose for which they were supplied and related business administration. We will not intentionally publish identifiable client or property information without an appropriate basis or permission.

7. Information Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No website, network or electronic system can be guaranteed to be completely secure.

8. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain legitimate business records, resolve disputes, enforce agreements or meet legal and regulatory obligations.

9. Your Rights

Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask for inaccurate information to be corrected, request deletion where legally appropriate, object to certain processing, or withdraw consent where processing is based on consent.

10. Third-Party Websites and Services

Our website may contain links to services such as WhatsApp or other third-party websites. Their privacy practices are governed by their own policies, and Handyman by Gebs is not responsible for those external policies or platforms.

11. Children

Our services are not directed at children. We do not knowingly seek to collect personal information from children through this website without an appropriate lawful basis or the involvement of a competent person where required.

12. Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal obligations change. The effective date shown at the top indicates the current version.